911 is a provincially regulated service, that responds to emergency situations. Patients that use this service are taking to local hospitals and triaged in the emergency department. This may also be billable depending on the emergency condition of the patient.
Non-emergency patient transfer service provides a wide variety of transportation needs for those clients that are stable, but still require medical supervision or oxygen, not able to walk, fragile and weak or simply desire to go in a stretcher for comfort level.